FAQs

What currency are the prices do I see in the site?

All our prices are listed in USD for your convenience.

I just placed an order, when will it ship?
We're committed to getting your order out as swiftly as possible! Typically, it takes 1-2 days to prepare your order for shipment, with most orders shipped out within 2 business days. You'll receive a tracking number the day after your order is dispatched. Should you encounter any issues, feel free to reach out to us at support@plushykicks.com.

Can it be returned? What if there is an issue?
Your satisfaction is our priority! We offer a 100% money-back guarantee on products that arrive defective or damaged. You have 30 days to return the item for a full refund. Please note, return shipping costs are your responsibility. Once we receive your returned item, we'll refund the full purchase price. To initiate a return, email support@plushykicks.com with a photo of the damaged item, your name, and order number. If your package is already on its way, please wait for it to arrive before initiating a return.

Can I cancel my order?

Absolutely! You can cancel your order without any penalties, provided it hasn’t shipped yet.

I have entered an incorrect address what do I do now?
No worries! If you notice an address mistake, simply respond to your order confirmation email. If you catch the error within 24 hours, we can correct it without issue. Please email us at support@plushykicks.com for address corrections. Note, we're unable to offer refunds for incorrect addresses if more than 24 hours have passed.

How long does shipping take?

We ship globally from various fulfillment centers, so shipping times can vary. On average, expect your order to arrive within 7-10 business days.

Are the Plushy Kicks washable?

Yes, they are! Just remove the laces and place them in a laundry mesh bag or a zipped pillowcase. Wash them in cold water on a delicate cycle and hang them up to dry.

I have a question that wasn't answered, can you please help?
We're here to assist with any unanswered questions! Please email us at support@plushykicks.com, and we'll do our utmost to help. For quicker assistance, please include your order number and clearly describe your query. Thank you for choosing us!